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Ordering & Payment

To be most satisfied with your purchased items, please consider the following information before placing your order. 


1. FOLLOW OUR SIZE GUIDE AND CHECK YOUR MEASUREMENTS CAREFULLY

If you are unsure about your size, take advantage of our FREE customized sizing service. Simply 
choose the size which is closest to your body measurements and include your height, waist, hips and bust measurements as a comment to your order. Consider that customized items could not be returned after, unless they are defective.


2. GET ACQUANTED WITH PRODUCTS DETAILS AND COLOR OPTIONS

In order to reduce textile waste pollution, some of our designs are made from surplus fabrics.
Therefore, if the availability of a certain fabric color is exhausted, we may replace it with another, but very similar one.

Since we can't capture all the color variations, we have a simple solution in the COLORS GUIDE.

3. PRODUCTS AVAILABILITY 

We do not stock up on quantities to reduce our environmental impact.

With few exceptions, the designs displayed in our online store are crafted specifically for each order.


4. REVIEW ALL SHIPPING INFORMATION CAREFULLY

Listed delivery times refer only to courier’s mailing term. The production time requires approx. 3-10 business days in addition, considering most of our designs are exclusively made on demand after being ordered, distinguishing from in-stock fashion retail. Besides, all customized articles we proudly offer assume further tailoring and personal touch ups, all considered to affect actual production time. 


5. PRICES & CURRENCY

All prices published online, payments and invoices are in USD (American dollars). 
Payments are also available in other currencies, depending on your payment method you choose.

The price paid is non-negotiable from the time of order until the end of the production process. We are grateful to all our customers who respect the cost of our work and realize that what they have paid for is worth more than the fast fashion retail.


6. PAYMENT

We accept: Visa, MasterCard, PayPal. The card payment system we use is SafeCharge. 

Please note that our online shop is hosted in Bulgaria and customers are responsible for all additional taxes and custom fees, related to the transaction.


7. ORDERING

Upon placing your order, a confirmation page will display your order number. Also, a confirmation with your order details will be sent to you by e-mail. To always have access to your orders history, we advise you to create an account. 

Due to the new regulations for trade in the United Kingdom, we imposed a minimum value of $ 195 for all orders we ship to the UK.


8. CHANGE / CANCEL ORDER

Cancellation is never possible once construction of your items has started. We are able to make changes or cancellations only within a few hours after your order has been placed. 

Please contact us immediately at [email protected] and we will do our best to assist.