Ordering & Payment
To be most satisfied with your purchased items, please consider the following information before placing your order:
1. FOLLOW OUR SIZE GUIDE AND CHECK YOUR MEASUREMENTS CAREFULLY
If you are not sure about your size, choose the one which is closest to your body measurements and take advantage of our FREE customized sizing. Simply include your height, waist, hips and bust measurements in the comment section when placing your order. Keep in mind that customized items could not be returned after, unless they are defective.
2. GET ACQUANTED WITH THE COLOR OPTIONS AND PRODUCTS SPECIFICATIONS
We believe that any small steps are important to make the fashion industry less harmful to the Earth. That is why we make some of our designs from surplus stock fabrics. If the availability of a particular fabric color is exhausted, we may replace it with another but very similar color.
Unfortunately we can not afford to make products pictures in all available colors. In case you are interested in a color which is not displayed in the product gallery, email us at [email protected] and we will send you a picture with the fabric colors.
3. PRODUCTS AVAILABILITY
As so many surplus clothes are produced all over the world every day, we do not keep our products in stock. Each product displayed in our online store is made specifically for each order.
4. PLEASE, REVIEW ALL SHIPPING INFORMATION CAREFULLY
Please note, listed DHL Shipping refers only to courier’s mailing term. The production time requires 2-7 days in addition, considering most of our designs are exclusively made on demand after being ordered, distinguishing from in-stock fashion retail.
Besides, all customized articles which we are so proud to offer, assume further tailoring and personal touch ups all considered to affect actual production time.
5. PRICES & CURRENCY
All prices published online, payments and invoices are in USD (American dollars). Prices are also available in Euro conversion.
We accept: Visa, MasterCard, PayPal. The card payment system we use is called SafeCharge.
Please note that our online shop is hosted in Bulgaria and customers are responsible for all additional taxes and custom fees, related to the transaction.
7. ORDERINGTo always have access to your orders history, we advise you to create an account.
Upon placing your order, a confirmation page will display your order number. Also, a confirmation with your order details will be sent to you by e-mail.
Due to the new regulations for trade in the United Kingdom, we imposed a minimum value of $ 195 for all orders we ship to the UK.
8. CHANGE & CANCEL ORDER
We are able to make changes or cancellations within a few hours after your order has been placed. Please contact us immediately at [email protected] and we will do our best to assist you.