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Returns & Exchanges

With appeal to the conscious shopper


As part of the fashion industry, at Aakasha we are reducing our negative environmental impact through zero stock and less materials wasted. In addition, we highly value and respect the work of our tailoring team and would not want it to be wasted either.  Therefore, we really hope that you will be mindful and thoughtful in your purchases and contribute to our mission. 


If for some compelling reason you need to make a return/exchange, please read the instructions below carefully.


↓ TERMS & CONDITIONS


You can initiate a return/exchange within 30 calendar days after the order delivery date. The product(s) must be in their original condition, with all tags and labels attached. Multipiece products should always be returned together unless you wish to exchange only some of them.


Returns/ Exchanges are not accepted in the following conditions:


  • Any customized items, including sizes 3XL and above
  • Products on final/clearance sale
  • Face masks, shields or any face covers
  • Washed, damaged or soiled products and ones with any signs of use
  • Missing return form or applied blank 

    ↓ HOW TO PROCESS YOUR RETURN/EXCHANGE?


    1. Fill up the return form, which is always included in our shipments. 
    If you have lost it, you can print it from HERE as it must be placed along with the returned items.

     

    2. Pack the return in a package suitable for its size
    In case the package is bigger than necessary, the increased price due to larger volume will be at your expense.


    ↓ HOW TO SHIP YOUR ITEM(S) BACK?


    1. Option (up to 4 biz days)

    We organize an easy, fast and secure return pick-up service at a discounted rate through our DHL seller account. Each shipping label worth 25 USD for the EU / 35 USD for the rest of the world can be used to send up to 4 pieces at a time.


    Click to purchase a shipping label for Europe
     

    Click to purchase a shipping label for the rest of the world


    Within 48 hours after ordering the service, you will receive a DHL email with scheduled pickup date and time, and ready-to-print shipping labels attached.  Affix one copy of the label securely to the package and give the other to the visiting courier. Please, do not include any other documents.


    2. Option (up to 40 days)

    You can send your return via your country's governmental postal service. Tracking number is mandatory. Consider that national post rates are close to the pick-up service we provide.  


    Our address is: 8 Iliyansko shose str, Aakasha office, 1220 Sofia, Bulgaria, Phone: +359888688883


    POINTS TO ALWAYS KEEP IN MIND:


    • Duty fees and taxes are always charged to the customer when they apply.
    • Shipments declared with high value are subject to customs charges.
    • Aakasha is not responsible for held, lost or damaged packages returned with services other than the pick-up we provide.
    • The DHL pick-up service is unavailable for the United Kingdom and Russia.


    ↓ RECEIVING YOUR REFUND OR REPLACEMENT ITEM(S)

    • For approved exchanges, we will ship the replacement items at our expense as quickly as possible to the same shipping address as the one in the original order. If the price of the replaced item is higher, we will send you a surcharge payment link.
    • Refunds are processed as soon as possible after we receive and approve your return in our workshop. 
    • Refunds are visible in your initial payment account within 5 business days after the payment is issued back.
    • Shipping and any kind of services (custom design, express production, et.) can be never refunded or exchanged.


    Aakasha's advice:

    Since choosing the wrong size is one of the most common reasons for returning clothing, we minimize this by providing you with  a FREE personalized sizing service as well as detailed information and advice on choosing the right size. Never forget to take advantage of this special opportunity! Email us at [email protected] and our fashion experts will assist you properly.

    Love,

    A.