You can process the return independently in an easy way. Enter the Returns Portal and follow the instructions to generate a return label. Then, drop off your package with the attached return label at the nearest DHL service point at a time most convenient for you.
NOTE: For exchanging a garment for another size/item, contact us on [email protected]. We will be happy to assist you!
We organize an easy, fast and secure return pick-up service at a discounted rate through our DHL seller account. Each shipping label worth 25 USD for the EU / 35 USD for the rest of the world can be used to send up to 4
pieces at a time.
Click to purchase a $25 shipping label for the EU
Click to purchase a $35 shipping label for the rest of the world
Within 48 hours after ordering the service, you will receive a DHL email with scheduled pickup date and time, and ready-to-print shipping labels attached.
Affix one copy of the label securely to the package and give the other to the visiting courier. Please, do not include any other documents in the package!
You are not home? First, cancel the courier visitation via our contact form. Then, drop off your package at the nearest DHL service point with the shipping label attached.
The DHL pick-up service is currently unavailable for the United Kingdom.
Returns from countries where the DHL pickup is not available can be sent via another postal service to our headquarters address: 8 Iliyansko Shose Str. Aakasha office, 1220 Sofia, Bulgaria. Tracking number is mandatory!
↓ POINTS TO ALWAYS KEEP IN MIND
- Duty fees and taxes are always charged to the customer when they apply.
- Shipments declared with high value are subject to customs charges, that are customer's responsibility.
- Aakasha is not responsible for held, lost or damaged packages returned with services other than the pick-up we provide.