Returns & Exchanges
We really hope you will love what you ordered from Aakasha.
But if for some reason you need to return it, please read carefully the information below.
When can you make a return?
You can return your order within 30 calendar days after the delivery date.
The product/s must be in their original condition, unused and unwashed, with all security tags attached.
Which products cannot be returned?
Customized items - due to their specific and unique sizing they are not refundable, unless exceptional conditions - wrong size, wrong color or proven defect.
Sizes 3XL and above are considered to be custom-made too and are nor subject to return, unless they are defective.
Products on clearance sale - unless exceptional conditions -wrong size, color or proven defect.
Face masks and shields cannot be returned due to sanitary reasons..
How to prepare your return?
Fill up the return label, which is always included in our shipments.
If you have lost it, you can print it from here as it must be placed along with the returned items.
We reserve the right to refuse to refund if the return label is not included in your returned package or it is left blank.
Pack the return in a package suitable for its size.
In case the package is bigger than necessary, the increased price due to larger volume will be deducted from your refund.
Keep in mind that any declared value increases the chance of customs detention.
In this case, all duty fees and taxes would be deducted from your refund.
How to ship your return?
For your convenience, you can choose one of the following options:
1. Express pickup from your home
We organize a timely and safe return shipping service at a discounted rate via our DHL seller account.
Delivery takes 2-4 days only.
Within 48 hours after booking the service, you will receive an email with scheduled pickup date and time, and ready-to-print shipping labels attached.
Please, do not include any other documents in the package!
Affix one copy of the label securely to each package and give the other to the visiting courier.
Aakasha is not responsible for held, lost or damaged packages returned with transportation services,
other than the pickup service we provide.
2. Postal service
If you decide not to take advantage of our DHL pickup service,
you can send your return to us via your country's governmental postal service with a tracking number.
Our address is:
Recipient: Milena Stefanova
Address: Iliyansko shose 8 str, office Aakasha, 1220 Sofia, Bulgaria
If you want to make an exchange
We can exchange the returned items with the same models but in another color or size, if they are still available,
or with a completely different model at the same price. Simply describe your wish in the return label.
Receiving a refund or replacement items
Refunds are processed as soon as possible after we receive and are approvedthe returned products in our warehouse .
Refunds are visible in your initial payment account within 1 to 5 business days after the payment is issued back.
Shipping fees are not included in the refund.
For approved exchanges, we will ship the replacement items as quickly as possible and email you the new tracking number.
Why are our returns not free?
The pickup service we provide saves your time and it is extremely fast and secure at the same time.
As we are a partner of DHL, for you the price is much lower than their regular price rate.
Since choosing the wrong size is one of the most common reasons for returning clothing, we minimize it by providing a free customized sizing option.
As our handmade creations are made to order, we strongly believe that you have carefully considered your purchase beforehand.
Thank you for being our customer and hope to see you again in our store!