We truly believe that you will love what you ordered from Aakasha, but in case you want to return it, please read our return conditions:
You can return your order within 30 calendar days from delivery.
The products must be in their original condition, unused and unwashed, with all security tags attached.
Pack the consignment in a package suitable for its size. In case it is larger than necessary, the increase in price due to the larger volume will be at your expense.
Shipping fees are not included in the refund.
We don’t take exchanges. If you would like to get new item(s), you can place a new order.
The following products can not be returned:
Masks and shields - due to sanitary reasons, all masks and shields are final sale and cannot be returned.
Custom orders - they are not refundable due to their specific and unique sizing, unless exceptional conditions (wrong size, color or proven defect). This also means that sizes 4XL and above are considered custom made and are nor subject to return, unless they are defective.
Please, print and fill up the following RETURN FORM. It must be placed along with returned items.
Your return shipping options
For your convenience, you can choose one of the following options:
Scheduled package pickup
Delivery takes between 2-4 days
This is a special customer service through which we organize a timely and safe pickup service for your return via our DHL seller account.
If you choose this option, you need to place an order for the service through our website first:
The Pick up service for Europe can be booked here.
The Pick up service for the rest of the world can be booked here.
Within 48 hours after paying this service, you will receive an email with scheduled pickup date and time, and ready-to-print shipping labels attached. Please, do not put any other documents in the package!
You or a representative must be present when the courier arrives. Shipments cannot be left outside or in "safe" places for the courier to pick up.
Affix one copy of the label securely to each package and give the other to the courier.
Postal services of your choice
Delivery takes between 1 to 3 weeks
If you choose this option, you should pack your postage securely and send it to us via your local postal service. You must use post service with a tracking number.
Our details are:
Recipient: Milena Stefanova
Address: Iliyansko shose 8 str, office Aakasha, 1220 Sofia, Bulgaria
Keep in mind that any value declared by you, increases the chance of possibility to detain customs. In this case, duty fees and taxes would be deducted from your refund.
Aakasha is not responsible for held, lost or damaged packages returned with transportation services, other than the pick up service we provide.
Receiving your money back
Refunds are processed as soon as possible after we receive the returned products in our warehouse and are checked by our workers.
Refunds are visible in your initial payment account within 1 to 5 business days after the payment is issued back, depending on your payment method.
Thank you for being our customer and hope to see you again in our store!