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Returns & Exchanges

With appeal to the conscious shopper


As part of the slow-fashion movement, we really hope that our customers will be mindful and thoughtful in their purchases and will  contribute to our sustainable mission - to reduce our negative impact on the environment through zero stock and less wasted materials. We also value and respect the work of our tailoring team and would not want it to be wasted either. Therefore, if for some compelling reason you need to make a return/exchange, please read the instructions below carefully.


Before placing your order...

Since choosing the wrong size is one of the most common reasons for returning clothing, we minimize this by providing you with  a FREE personalized sizing service as well as detailed information and advice on choosing the right size. Never forget to take advantage of this special opportunity! Email us at [email protected] and our fashion experts will assist you properly.


↓ RETURN TERMS & CONDITIONS


You can initiate a return/exchange within 30 calendar days after the order delivery date. The product(s) must be in their original condition, with all tags and labels attached. Multipiece products should always be returned together unless you wish to exchange only some of them.


Returns/ Exchanges are not accepted in the following conditions:


  • Any customized items, including sizes 3XL and above
  • Products on final/clearance sale
  • Face masks, shields or any face covers
  • Washed, damaged or soiled products and ones with any signs of use
  • Missing return form or applied blank 

    ↓ HOW TO PREP A RETURN PARCEL?


    1. Fill up the return form, which is always included in our shipments. 
    If you have lost it, you can print it from HERE as it must be placed along with the returned items.

     

    2. Pack the return in a package suitable for its size
    In case the package is bigger than necessary, the increased price due to larger volume will be at your expense.


    ↓ HOW TO SHIP A RETURN PARCEL?


    • Self-service Return

    You can process the return independently in an easy way. Enter the Returns Portal and follow the instructions to generate a return label. Then, drop off your package with the attached return label at the nearest DHL service point at a time most convenient for you.


    NOTE: For exchanging a garment for another size/item, contact us on [email protected]. We will be happy to assist you!


    • Pick-up Service

    We organize an easy, fast and secure return pick-up service at a discounted rate through our DHL seller account. Each shipping label worth 25 USD for the EU / 35 USD for the rest of the world can be used to send up to 4 pieces at a time.


    Click to purchase a $25 shipping label for the EU
     

    Click to purchase a $35 shipping label for the rest of the world


    Within 48 hours after ordering the service, you will receive a DHL email with scheduled pickup date and time, and ready-to-print shipping labels attached.  Affix one copy of the label securely to the package and give the other to the visiting courier. Please, do not include any other documents in the package!


    You are not home? First, cancel the courier visitation via our contact form. Then, drop off your package at the nearest DHL service point with the shipping label attached. 


    The DHL pick-up service is currently unavailable for the United Kingdom.

    Returns from countries where the DHL pickup is not available can be sent via another postal service to our headquarters address: 8 Iliyansko Shose Str. Aakasha office, 1220 Sofia, Bulgaria. Tracking number is mandatory!


    ↓ POINTS TO ALWAYS KEEP IN MIND


    • Duty fees and taxes are always charged to the customer when they apply.
    • Shipments declared with high value are subject to customs charges, that are customer's responsibility.
    • Aakasha is not responsible for held, lost or damaged packages returned with services other than the pick-up we provide.


    ↓ RECEIVING REFUND OR REPLACEMENT ITEM(S)

    • Replacement items are shipped as quickly as possible for FREE to the same shipping address as the one in the original order. Only if the price of a replaced item is higher, we will send you a surcharge payment link.
    • Requested refunds are processed as soon as possible after we receive your return in our workshop and approve it complies with the terms & conditions described above. Funds are visible in your initial payment account within 5 business days after the payment is issued back.
    • Shipping fees and any kind of services performed (custom design, express production, etc.) cannot be refunded or exchanged.