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Returns & Exchanges

With appeal to the conscious shoppers

As part of the fashion industry, Aakasha's mission is to reduce its negative impact on the environment through zero stock and less wasted materials. In addition to this, we greatly value and respect the labor of our female tailoring team and would not want it to have been wasted either. 

Therefore, we really hope you to be mindful and intentional with your purchases and to also contribute to this positive impact. If for some compelling reason you need to make a return/exchange, please read the instructions below carefully.

When can you make a return/exchange?

You can return your order within 30 calendar days after the delivery date. The product/s must be in their original condition, unused and unwashed, with all security tags attached. 

We can exchange returned items with the same models but in another color or size, if they are still available. If you like completely different models, simply describe your wish in the return form.

Which products cannot be returned/exchanged?

  • Any customized items, including sizes 3XL and above - due to their specific and unique sizing they are not refundable, unless exceptional conditions - wrong size, color or proven defect.
  • Multi-piece products must be returned always together, unless you like to exchange only one of the pieces.
  • Products on clearance sale cannot be returned unless exceptional conditions - wrong size, color or proven defect.
  • Face masks and products with face shields cannot be returned due to sanitary reasons.

How to process your return/exchange?

Fill up the return form, which is always included in our shipments. If you have lost it, you can print it from here as it must be placed along with the returned items. We reserve the right to refuse to refund if the return form is not included in your returned package or it is left blank. 

Pack the return in a package suitable for its sizeIn case the package is bigger than necessary, the increased price due to larger volume will be at your expense.

How to ship your return?

For your convenience, you can choose one of the following options:

1. Pickup from your home (unavailable for UK)

We organize an easy, fast and secure return shipping service at a discounted rate via our DHL seller account. Return takes 2-4 days only.

Purchase a pickup for Europe - $25

Purchase a pickup for the rest of the world - $35

Within 48 hours after ordering the service, you will receive a DHL email with scheduled pickup date and time, and ready-to-print shipping labels attached. Affix one copy of the label securely to each package and give the other to the visiting courier. Please, do not include any other documents in the package.

2. Other postal service of your choice

If you decide not to take advantage of our DHL pickup service, you can send your return via your country's governmental postal service. Note that national post rates are almost equal to the DHL pickup service we provide. 

Aakasha is not responsible for held, lost or damaged packages returned with transportation services, other than the DHL pickup service we provide.

Our address is:

Recipient: Milena Stefanova

Address: 8 Iliyansko shose str, Aakasha office, 1220 Sofia, Bulgaria

Phone: +359888688883

Tracking number is mandatory. 

In cases of customs detention, all customs fees and taxes will be at your expense.

Receiving your refund or replacement items

  • For approved exchanges, we will ship the replacement items at our expense as quickly as possible to the same shipping address as the one in the original order. If the price of the replaced item is higher, we will send you a surcharge payment link.
  • Refunds are processed as soon as possible after we receive and approve your return in our workshop. 
  • Refunds are visible in your initial payment account within 1 to 5 business days after the payment is issued back.
  • Shipping fees are not included in refunds.

Aakasha's advice:

Since choosing the wrong size is one of the most common reasons for returning clothing, we minimize this by providing you with FREE personalized sizing service as well as detailed information and advice on choosing the right size.

Never forget to take advantage of this special opportunity! Email us at [email protected] and our fashion experts will assist you properly.